Frequently Asked Questions
How can I place an order?
Browse website, create account, select items, add to cart, proceed to checkout.
What payment methods do you accept?
Accepts credit/debit cards, PayPal, and secure payment methods.
Do you offer international shipping?
We are delighted to provide international shipping to numerous European countries. For more information, please click here.
How long will it take to receive my order?
Delivery times vary based on location & chosen shipping method. Typically 3-7 days, view estimates at checkout.
What is your return/exchange policy?
We offer a hassle-free return and exchange policy. For detailed information, please click here.
How can I track my order?
After your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website using the chatbot or on the carrier’s site by clicking here.
What should I do if I receive a damaged item?
Contact customer support promptly with pictures of the damaged item for help with replacement or refund.
Can I cancel or modify my order after it has been placed?
Contact us right away if you need to modify or cancel an order placed recently.
Are there any additional fees or taxes added to my order?
Taxes and fees may vary depending on your location and the items purchased. These will be calculated during checkout.
Do you offer discounts for first-time customers?
Yes, we often have special discounts or promotions for new customers. Sign up for our newsletter to stay updated.
How do I unsubscribe from your mailing list?
You can unsubscribe from our mailing list by clicking the unsubscribe link at the bottom of any email you receive from us.
Can I return an item without the original packaging?
Items must be returned in their original packaging and condition to be eligible for a refund or exchange.